Software product companies are often faced with special management concerns in the areas of maintenance, upgrades and new releases. This phase of the product life cycle is widely recognized as not only being the longest, but also the most expensive phase. Research shows that a typical software product company devotes in excess of 50% of its total programming effort on support and maintenance, including upgrades.
Several software product companies have realized significant value and cost benefits associated with outsourcing the support of their products to offshore locations like India.
Several product companies who outsourced their support and maintenance functions have demonstrated rapid growth. Companies with rapidly expanding market share or Mergers & Acquisitions strategies have been quick to appreciate the time-to-value advantages of outsourcing their support and maintenance activities.
Newgen helps software providers meet the challenge of ongoing product support and maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.
Offerings:
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Level 1, 2 & 3 Support / Remote Support & Help Desk
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Fixing of Defects
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Enhancements & Customization
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Platform & Technology Migration
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Release of Service Packs
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Post-delivery release management
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Product Maintenance And Support Case Studies
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Software Maintenance and Support for a Fortune 500 MNC Bank
Client is a Private Banking Group of a global multinational bank
Read More... |
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ODC for a Japanese Fortune 100 MNC
Client is a leader in professional business and concumer imaging
Read More...
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Benefits:
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Increased Customer Satisfaction and lowered Total Cost of Ownership.
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Improved Time-to-Market due to compressed release cycles
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Extending Market Opportunities
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Comprehensive services for entire product lines
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